Terms and conditions
You warrant that you are:
- The legal owner of the Equipment, Accessories and/ or household ink-jet cartridges, or have permission from the legal owner(s) to send in and sell them. Greenwire may, at its sole discretion, ask you for appropriate documents to evidence ownership;
- A resident in Great Britain or Northern Ireland with a valid UK mainland address; and
- At least 18 years old.
To receive the full value of your Equipment (as quoted on this website), it must satisfy the following conditions:
- Fully functional, but can show signs of wear & tear through normal use
- Have a working, undamaged screen (no cracks or blemishes)
- Include its battery and stylus (if applicable)
- Must not be water-damaged
- Lens must be present (if applicable)
Not Working or functional problems
- Has serious physical defects, or functional issues after power on
- and/or is incomplete, with no battery or styles
- Please note the device must not be water-damaged, crushed or have a damaged screen
- Please note that with Smart phones, it must be possible to access the IMEI number recorded electronically within the device, so to verify this with CheckMEND
Further mandatory conditions:
- If it is a mobile phone, it must not be subject to a current contract with a mobile phone operator;
- If it is a mobile phone, it must not be pin protected;
- It must be a make and model that appears on this website;
- It must not be blocked, or registered as lost or stolen ; and
- It must be of UK or European specification.
Unless you are donating your Equipment to charity, all Equipment to be recycled by Greenwire must be accompanied by a unique reference code and other identifying customer information (if requested by Greenwire), and must be posted within 7 days of the date of the website entry.
Each Equipment received at Greenwire is tested and screened against the above conditions before customer payment is processed and made within the time frame set out under the "Payments" section of these terms and conditions.
Equipment that does not meet all the conditions above can be posted in to Greenwire. However, depending on their condition, you may not receive any payment for the Equipment , or you may receive a percentage of the full value of a non-damaged Equipment (so the customer payment offered will be less than that of an Equipment that meets all of the conditions above).
All devices not selected for donation to charity will be IMEI checked via CheckMEND on receipt; if a device fails CheckMEND it will be quarantined for 28 days, after 28 days, if the device is still a CheckMEND fail, Greenwire will dispose of it. This is in compliance of the Home Office Code of Practice.
Once the Equipment has been received and tested, we will contact you via email with the payment value. If the Equipment does not meet all of the above conditions, but is worth a percentage of the full value of undamaged Equipment, we will automatically adjust the payment amount accordingly, notify you of the change via email and process your adjusted payment amount. If emailed with a variance of the registered price, you must respond if not acceptable within 7 days, else we’ll conclude purchase based on the revised offer made.
Please note that once you have sent in or dropped off your Equipment or Accessory, they cannot be returned.
Significantly damaged Equipment
Equipment that is significantly damaged, or does not satisfy all of the conditions as listed in 'Your Equipment', or falls within the 'Prohibited makes and models' set out below, may be posted in to Greenwire for recycling but no payment will be made for it.
Wrong make and model
Greenwire shall confirm the Equipment make and model upon receipt of the Equipment. The price paid to you by Greenwire may change if the Equipment make and model received by Greenwire is different to the Equipment make and model entered into the website.
We will automatically adjust the payment amount accordingly, notify you of the change via email and process your adjusted payment amount on the corrected model. If emailed with a variance of the registered price, you must respond if not acceptable within 7 days, else we’ll conclude purchase based on the revised offer made.
Please note that once you have sent in or dropped off your Equipments, Accessories and/ or household ink-jet cartridges, they cannot be returned.
Prohibited makes and models
Greenwire will only make payments for makes and models of Equipment that are listed on the Simply Drop website. For the avoidance of doubt, the following makes and models will not qualify for payment:
- Digital cameras or MP3 players that have the appearance of toys or carry branding of toy manufacturers or characters, eg. Animated brand cameras;
- Digital cameras or MP3 players classed as stores' own brand cameras, eg. Tesco's own brand "Technika" cameras;
- MP3 players classed as USB memory stick MP3 players, also referred to as "lipstick", "flash drive" or "finger size" MP3 players;
- Mobile phones not registered in the UK or Europe;
- Cordless phones; and
- Devices that are significantly damaged beyond standard wear and tear (for example, smashed device, broken screen), or incomplete (for example, missing cover, no battery).
Please be sure to check that your Equipment is listed on the Simply Drop website before sending, as Greenwire is unable to return any Equipments, Accessories, or household ink-jet cartridges or any other items under any circumstances.
Damaged and non-functioning Equipment
Greenwire shall confirm the Equipment condition and functioning state (that is, whether it is / is not in working condition) upon receipt of the Equipment. The price paid to the customer may change if the Equipment received is in a functioning state that does not meet all the conditions set out above .
We will automatically adjust the payment amount accordingly, notify you of the change via email and process your adjusted payment amount.
Damaged Equipment can be traded in as normal. However, depending on their condition, you may not receive any payment for the Equipments, or you may receive a percentage of the full value of a non-damaged Equipment (so the customer payment offered will be less than that of a working Equipment). Once the Equipment has been received and tested, we will contact you via email with the new payment value.
We will automatically adjust the payment amount accordingly, notify you of the change via email and process your adjusted payment amount.
If the Equipment is significantly damage, no payment will be made for it.
We recommend that you remove all SIM cards and memory cards before posting your Equipment to Greenwire. Please be aware that it is in your interest to do this as SIM and memory cards contain personal details and private information, and if you do not remove them properly, we are not responsbile for any unauthorised use of your network airtime and/or your personal data.
In addition, customers are advised to remove all other personal data that may be otherwise stored on the Equipment; for example personal details, SMS/text messages, photos, videos, images, games, music or other data. Greenwire have no responsibility if you do not remove SIM cards, memory cards and other data as outlined above.
Any SIM cards, memory cards and personal data posted with Equipment or Accessories to Greenwire will be destroyed during the handling process and therefore cannot be returned. Additionally, it will not be possible for you to otherwise retrieve any data, other content on the Equipment, SIM card or memory card once sent to Greenwire, as all data is removed in the handling process.
If the Equipment or Accessory contains any personal data, you consent to the level of security, protection, confidentiality and removal of such data, which Greenwire will apply in the handling process for the Equipment or Accessory.
You confirm that the Equipment, when sent, will not contain any personal data of any other person, and will fully indemnify Greenwire, their agents, employees and subcontractors for any and all claims, loss, damages or charges that may arise from any SIM card, memory card received or any personal data left on the Equipment or Accessories.
Please notice that Accessories such as headphones, boxes, charger etc. is not being returned.
In respect of an Equipment that has been sent to Greenwire, a payment will be sent to the customer once the Equipment has been received, tested and validated. Payments will be made to the same name, address and email address entered / provided on the website.
Any Equipment received without the unique reference code provided to the customer, that cannot therefore be identified back to the customer, Greenwire will treat as a charity donation. Please see the 'Equipment donated to charities' section below for more detail.
Where possible we will endeavour to make all relevant payments within the following number of working days from the day your Equipment(s) have been tested and confirmed to meet our terms and conditions.
- PayPal payments will be made 7 working days of receipt of the Equipment by Greenwire.
- Bank transfer
- Postal Order payments will be made 7 working days of receipt of the Equipment by Greenwire. Postal Order payments will be made via 2nd class Greenwire post.
At busy times we cannot guarantee payment within the periods set out above, and we will endeavour to make all relevant payments within 14 days of receipt of the Equipment by Greenwire.
The price paid to you by Greenwire may change if the Equipment make and model received by Greenwire is different to the Equipment make and model entered into the website, or if the Equipment received is in a functioning state that does not meet all the conditions set out above. We will automatically adjust the payment amount accordingly, notify you of the change via email and process your adjusted payment amount. If emailed with a variance of the registered price, you must respond if not acceptable within 7 days, else we’ll conclude purchase based on the revised offer made.
The price quoted is valid for 14 days from the date of the website entry. We will guarantee the value quoted on the date of website entry of the Equipment for 14 days after that date, unless it fails to meet the conditions as stated under the 'Your Equipment' section above. Subject to the foregoing, Greenwire reserves the right to withdraw any Equipment from this website without notice.
Equipment values stated on the website are subject to change at any time without notice.
All payments are non-transferable.
Greenwire will become the owner of each item of Equipment when you have been paid for the Equipment, or when Greenwire contacts you to acknowledge receipt of your Equipment together with a change in the purchase price (if it is determined by Greenwire that a percentage of the full value of the Equipment is due to you after the Equipment has been tested and validated). Greenwire will become the owner of each Accessory and household ink-jet cartridge when you have posted the Accessory or cartridge to Greenwire.
Greenwire reserves the right to refuse acceptance of any Equipment, Accessories or household ink-jet cartridges.
Greenwire reserves the right to recover payment from you if it considers that you have not complied with the requirements listed above or any advertised conditions of service, or if Equipment posted by you is later identified as being blocked, or registered or reported as lost or stolen.
Postal damage and loss
We strongly recommend that you properly and safely pack your mobile phones and other devices in the prepaid envelope before sending them in to Greenwire, to minimise the risk of damage.
The prepaid envelope does not guarantee that the device(s) will be received in the same condition as when it was sent. We suggest that all device(s) are sent to us by Greenwire "Special Delivery" (or equivalent).
We suggest that all device(s) are sent to us by Greenwire "Special Delivery" (or equivalent) – evidence of postage should be obtained for all sendings.
Greenwire does not take any responsibility for the loss or damage to devices before receipt at our warehouse where devices are not sent via "Special Delivery" (or equivalent). Device(s) sent via "Special Delivery" (or equivalent) are subject to the relevant terms that apply at the time of the devices being posted, including terms relating to compensation.
Once you have sent in or dropped off your Equipments, Accessories or household inkjet catridges, they cannot be returned by Greenwire.
If a device fails Checkmend this can not be returned - this happens if the device is listed as for example, lost, stolen, fake, etc.
quipment donated to charities
Where you have posted in your Equipment to Greenwire, and have selected a charity to receive payment (instead of receiving the payment yourself), then that charity will receive the full value of each qualifying Equipment as set out on this website once Greenwire has determined the condition of the Equipment. The value of payment for the Equipment paid to the charity of your choice will be dependent on the condition of the Equipment.
Where you have posted in your Equipment without a unique reference number,Greenwire will donate an amount of £5 for each qualifying Equipment to Greenwire's charity partner, Barnado's.
For an Equipment to qualify it must have a value of at least £5 on the website, and must satisfy all the conditions set out under 'Your Equipment'.
- Dealers and stockists are excluded from this offer. Registered charities are NOT excluded from this offer.
- All Equipments, Accessories and household inkjet cartridges sent in to Greenwire must be done with the permission of their legal owner(s). Greenwire may, at its sole discretion, ask you for appropriate documents to evidence ownership.
- Equipments that are suspected or reported stolen may be referred to the appropriate authorities for further investigation, along with the name and contact details of the Customer. No customer payment will be made if the Equipment IMEI (serial number) is inaccessible, or appears on any of the Stolen/Blocked Asset registers.
- Greenwire reserves the right to refuse payment for any Equipment(s).
Important legal information
By accessing this website you consent to the following terms and conditions of use.
Security and privacy
Greenwire takes the security and privacy of its systems and its customers' data very seriously. We constantly review our systems and data to ensure the best possible service to our customers.
Exclusions and limitations
The information on this website is provided on an "as is" basis. To the fullest extent permitted by law
- (a) Excludes all representations and warranties relating to this website and its contents, including in relation to any inaccuracies or omissions in this website;
- (b) Excludes all liability for loss or damage arising out of or in connection with your use of this website;
- (c) Excludes loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised Greenwire of the possibility of such potential loss) and indirect, consequential and incidental damages.
Greenwire does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law.
Content changes and Accuracy of Information
Greenwire may make changes to the contents of this website at any time and without notice. Personalisation of the site based on user activity and preferences may change the appearance and contents of this website at any time.
Greenwire reserves the right to change any term of these terms and conditions at any time. If this occurs, Greenwire will provide you with reasonable notice of this on the website.
Some information on this website is taken from sources external to Greenwire or is of a type that changes frequently. Greenwire does not necessarily share the opinions expressed or endorse the material appearing in external content published by it on this website.
Trade mark and copyright notices
Simply Drop™ is a trade mark of Greenwire UK Ltd. Post Office and the Post Office logo are registered trade marks of Post Office Ltd. The names of Greenwire's goods and services featured on this website are trade marks of Greenwire UK Ltd or their related companies.
All website design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this website are copyright Greenwire UK Ltd or their related companies or their licensors.
Nothing on this website constitutes an offer by Greenwire to sell or purchase any goods or services. Where you post in Equipment to Greenwire, this shall constitute an offer by you to sell the Equipment to Greenwire. No contract will be formed until Greenwire accepts your offer by Greenwire either making a payment to you within the time frame set out under the 'Payments' section above, or contacting you to acknowledge receipt of your Equipment together with a change in the purchase price (if it is determined by Greenwire that a percentage of the full value of the Equipment is due to you after the Equipment has been tested and validated).
Links to this website
You may not create a link to any page of this website without Greenwire's prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.
Greenwire does not monitor or review the content of other parties' websites that are linked from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by Greenwire. Greenwire is not the publisher of such opinions or material.
Unless otherwise stated, the products and services featured on this website are only available within the United Kingdom, or in relation to postings from the United Kingdom.
Greenwire reserves the right to stop or extend the offer, or to change these conditions at any time.
These terms and conditions are governed by the laws of England and Wales. All disputes arising out of your access to this website are subject to the exclusive jurisdiction of the English and Welsh courts. If any of these terms or conditions is deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above) then the invalid or unenforceable provision will be severed from these terms and conditions and the remaining provisions will continue to apply.
Greenwire UK Ltd is a company registered in England and Wales, number 995025006, registered office 54 South Molton Street, London W1K 5SG.