You warrant that you are:

• The legal owner of the Equipment, Accessories and/ or household ink-jet cartridges, or have permission from the legal owner(s) to send in and sell them. Royal Mail may, at its sole discretion, ask you for appropriate documents to evidence ownership;
• A resident in Great Britain or Northern Ireland with a valid UK mainland address; and
• At least 18 years old.

If you post your Equipment in to Royal Mail via a pre-paid envelope, to receive the full value of your Equipment (as stated on this website), it must satisfy the following conditions:

• It must be in working condition if you declared the Equipment as working as part of the web quotation. For example, a working phone has to power up (switch on) and have no water damage;
• It must not have significant damage, although it may have some mild cosmetic damage (general wear and tear);
• The LCD screen must not be cracked or damaged;
• The keyboard and / or operating switches / buttons must be present and not damaged beyond normal wear and tear;
• The full case must be present and not damaged beyond normal wear and tear;
• Lens must be present (if applicable);
• Mobile phones and MP3 players must have their batteries;
• Where a camera requires a specialist battery, this must be included;
• If it is a mobile phone, it must not be subject to a current contract with a mobile phone operator;
• If it is a mobile phone, it must not be pin protected;
• It must be a make and model that appears on this website;
• It must not be blocked, or registered as lost or stolen ; and
• It must be of UK or European specification.

Unless you are donating your Equipment to charity, all Equipments that are posted in to Royal Mail via a pre-paid envelope must be accompanied by a unique reference code and other identifying customer information (if requested by Royal Mail), and must be posted within 7 days of the date of the website entry.

Each Equipment received at Royal Mail is tested and screened against the above conditions before customer payment is processed and made within the time frame set out under the "Payments" section of these terms and conditions.

Equipment that does not meet all the conditions above can be posted in to Royal Mail. However, depending on their condition, you may not receive any payment for the Equipment , or you may receive a percentage of the full value of a non-damaged Equipment (so the customer payment offered will be less than that of an Equipment that meets all of the conditions above).

Once the Equipment has been received and tested, we will contact you via email with the payment value. If the Equipment does not meet all of the above conditions, but is worth a percentage of the full value of a non-damaged Equipment, we will automatically adjust the payment amount accordingly, notify you of the change via email and process your adjusted payment amount.

Please note that once you have sent in or dropped off your Equipment or Accessory, they cannot be returned.

We encourage the recycling of Accessories, but they do not increase the value of the Equipment listed on the website.

Equipment that is significantly damaged, or does not satisfy all of the conditions as listed in 'Your Equipment', or falls within the 'Prohibited makes and models' set out below, may be posted in to Royal Mail for recycling but no payment will be made for it.

Royal Mail shall confirm the Equipment make and model upon receipt of the Equipment. The price paid to you by Royal Mail may change if the Equipment make and model received by Royal Mail is different to the Equipment make and model entered into the website.

We will automatically adjust the payment amount accordingly, notify you of the change via email and process your adjusted payment amount on the corrected model.

Please note that once you have sent in or dropped off your Equipments, Accessories and/ or household ink-jet cartridges, they cannot be returned.

Royal Mail will only make payments for makes and models of Equipment that are listed on the Simply Drop website. For the avoidance of doubt, the following makes and models will not qualify for payment:

• Digital cameras or MP3 players that have the appearance of toys or carry branding of toy manufacturers or characters, eg. Animated brand cameras;
• Digital cameras or MP3 players classed as stores' own brand cameras, eg. Tesco's own brand "Technika" cameras;
• MP3 players classed as USB memory stick MP3 players, also referred to as "lipstick", "flash drive" or "finger size" MP3 players;
• Mobile phones not registered in the UK or Europe;
• Cordless phones; and
• Devices that are signigicantly damaged beyond standard wear and tear (for example, smashed device, broken screen), or incomplete (for example, missing cover, no battery).

Please be sure to check that your Equipment is listed on the Simply Drop website before sending, as Royal Mail is unable to return any Equipments, Accessories, or household ink-jet cartridges or any other items under any circumstances.

Royal Mail shall confirm the Equipment condition and functioning state (that is, whether it is / is not in working condition) upon receipt of the Equipment. The price paid to the customer may change if the Equipment received is in a functioning state that does not meet all the conditions set out above .

We will automatically adjust the payment amount accordingly, notify you of the change via email and process your adjusted payment amount.

Damaged Equipment can be traded in as normal. However, depending on their condition, you may not receive any payment for the Equipments, or you may receive a percentage of the full value of a non-damaged Equipment (so the customer payment offered will be less than that of a working Equipment). Once the Equipment has been received and tested, we will contact you via email with the new payment value.

We will automatically adjust the payment amount accordingly, notify you of the change via email and process your adjusted payment amount.

If the Equipment is significantly damage, no payment will be made for it.

We recommend that you remove all SIM cards and memory cards before posting your Equipment to Royal Mail. Please be aware that it is in your interest to do this as SIM and memory cards contain personal details and private information, and if you do not remove them properly, we are not responsbile for any unauthorised use of your network airtime and/or your personal data.

In addition, customers are advised to remove all other personal data that may be otherwise stored on the Equipment; for example personal details, SMS/text messages, photos, videos, images, games, music or other data. Royal Mail have no responsibility if you do not remove SIM cards, memory cards and other data as outlined above.

Any SIM cards, memory cards and personal data posted with Equipment or Accessories to Royal Mail will be destroyed during the handling process and therefore cannot be returned. Additionally, it will not be possible for you to otherwise retrieve any data, other content on the Equipment, SIM card or memory card once sent to Royal Mail, as all data is removed in the handling process.

If the Equipment or Accessory contains any personal data, you consent to the level of security, protection, confidentiality and removal of such data, which Royal Mail will apply in the handling process for the Equipment or Accessory.

You confirm that the Equipment, when sent, will not contain any personal data of any other person, and will fully indemnify Royal Mail, their agents, employees and subcontractors for any and all claims, loss, damages or charges that may arise from any SIM card, memory card received or any personal data left on the Equipment or Accessories.

In respect of an Equipment that has been posted in to Royal Mail, a payment will be sent to the customer once the Equipment has been received, tested and validated. Payments will be made to the same name, address and email address entered / provided on the website.

Any Equipment received without the unique reference code provided to the customer cannot be identified back to the customer, and Royal Mail will treat the Equipment as a charity donation. Please see the 'Equipment donated to charities' section below for more detail.

Where possible we will endeavour to make all relevant payments within the following number of working days from the day your Equipment(s) have been tested and confirmed to meet our terms and conditions.

• PayPal payments will be made 7 working days of receipt of the Equipment by Royal Mail.
• SMS / text codes will be sent to you for redemption 7 working days of receipt of the Equipment by Royal Mail.
• Postal Order payments will be made 7 working days of receipt of the Equipment by Royal Mail. Postal Order payments will be made via 2nd class Royal Mail post.

At busy times we cannot guarantee payment within the periods set out above, and we will endeavour to make all relevant payments within 14 days of receipt of the Equipment by Royal Mail.

The price paid to you by Royal Mail may change if the Equipment make and model received by Royal Mail is different to the Equipment make and model entered into the website, or if the Equipment received is in a functioning state that does not meet all the conditions set out above. We will automatically adjust the payment amount accordingly, notify you of the change via email and process your adjusted payment amount.

All valuations and payments include VAT at 15% (changed to 17.5% from January 1st, 2010 onwards).

The price quoted is valid for 14 days from the date of the website entry. We will guarantee the value quoted on the date of website entry of the Equipment and for 14 days after that date, unless it fails to meet the conditions as stated under the 'Your Equipment' section above . Subject to the foregoing, Royal Mail reserves the right to withdraw any Equipment from this website without notice.

Equipment values stated on the website are subject to change at any time without notice.

All payments are non-transferable.

Royal Mail will become the owner of each item of Equipment when you have been paid for the Equipment, or when Royal Mail contacts you to acknowledge receipt of your Equipment together with a change in the purchase price (if it is determined by Royal Mail that a percentage of the full value of the Equipment is due to you after the Equipment has been tested and validated). Royal Mail will become the owner of each Accessory and household ink-jet catridge when you have posted the Accessory or cartridge to Royal Mail.

Royal Mail reserves the right to refuse acceptance of any Equipment, Accessories or household ink-jet catridges.

Royal Mail reserves the right to recover payment from you if it considers that you have not complied with the requirements listed above or any advertised conditions of service, or if Equipment posted by you is later identified as being blocked, or registered or reported as lost or stolen.

We encourage the recycling of Accessories and household ink-jet catridge, but they do not increase the value of the payment due to you for the Equipment.

We strongly recommend that you properly and safely pack your mobile phones and other devices in the prepaid envelope before sending them in to RMG, to minimise the risk of damage.

The prepaid envelope does not guarantee that the device(s) will be received in the same condition as when it was sent. We suggest that all device(s) are sent to us by Royal Mail "Special Delivery" (or equivalent).

RMG does not take any responsibility for the loss or damage to devices before receipt at our warehouse where devices are not sent via "Special Delivery" (or equivalent). Device(s) sent via "Special Delivery" (or equivalent) are subject to the relevant terms that apply at the time of the devices being posted, including terms relating to compensation.

Once you have sent in or dropped off your Equipments, Accessories or household inkjet catridges, they cannot be returned by Royal Mail.

You may send your used household inkjet cartridges in to Royal Mail via a prepaid envelope, either separately or together with your Equipment and/ or Accessories. There is no need to register and obtain a unique reference number before sending in household inkjet cartridges.

No payment will be made for household inkjet cartridges.

We strongly recommend that you properly and safely pack your household inkjet cartridges separately from your Equipment before sending them in to Royal Mail in order to minimise the risk of damage or ink leakage.

Where you have posted in your Equipment to Royal Mail, and have selected a charity to receive payment (instead of receiving the payment yourself), then that charity will receive the full value of each qualifying Equipment as set out on this website once Royal Mail has determined the condition of the Equipment. The value of payment for the Equipment paid to the charity of your choice will be dependent on the condition of the Equipment.

Where you have posted in your Equipment without a unique reference number,Royal Mail will donate an amount of £5 for each qualifying Equipment to Royal Mail's charity partner, Barnado's.

For an Equipment to qualify it must have a value of at least £5 on the website, and must satisfy all the conditions set out under 'Your Equipment'.

• Dealers and stockists are excluded from this offer. Registered charities are NOT excluded from this offer.
• All Equipments, Accessories and household inkjet cartridges sent in to Royal Mail must be done with the permission of their legal owner(s). Royal Mail may, at its sole discretion, ask you for appropriate documents to evidence ownership.
• Equipments that are suspected or reported stolen may be referred to the appropriate authorities for further investigation, along with the name and contact details of the Customer. No customer payment will be made if the Equipment IMEI (serial number) is inaccessible, or appears on any of the Stolen/Blocked Asset registers.
• Royal Mail reserves the right to refuse payment for any Equipment(s).

By using this website, you agree to the capture and use of your data in accordance with the terms laid out in the website's Privacy Policy. Click here for more information on our Privacy Policy.

Important legal information

By accessing this website you consent to the following terms and conditions of use.

Security and privacy

Royal Mail takes the security and privacy of its systems and its customers' data very seriously. We constantly review our systems and data to ensure the best possible service to our customers.

By using this website, you agree to the capture and use of your data in accordance with the terms laid out in the website's Privacy Policy. Click here for more information on our Privacy Policy.

Exclusions and limitations

The information on this website is provided on an "as is" basis. To the fullest extent permitted by law Royal Mail:

• (a) Excludes all representations and warranties relating to this website and its contents, including in relation to any inaccuracies or omissions in this website;
• (b) Excludes all liability for loss or damage arising out of or in connection with your use of this website;
• (c) Excludes loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised Royal Mail of the possibility of such potential loss) and indirect, consequential and incidental damages.

Royal Mail does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law.

Content changes and Accuracy of Information

Royal Mail may make changes to the contents of this website at any time and without notice. Personalisation of the site based on user activity and preferences may change the appearance and contents of this website at any time.

Royal Mail reserves the right to change any term of these terms and conditions at any time. If this occurs, Royal Mail will provide you with reasonable notice of this on the website.

Some information on this website is taken from sources external to Royal Mail or is of a type that changes frequently. Royal Mail does not necessarily share the opinions expressed or endorse the material appearing in external content published by it on this website.

Trade mark and copyright notices

Royal Mail and the Royal Mail cruciform are registered trade marks of Royal Mail Group Ltd. Simply Drop™ is a trade mark of Royal Mail Group Ltd. Post Office and the Post Office logo are registered trade marks of Post Office Ltd. The names of Royal Mail's goods and services featured on this website are trade marks of Royal Mail Group Ltd, Post Office Limited or their related companies.

All website design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this website are copyright Royal Mail Group Ltd, Post Office Limited or their related companies or their licensors.

Contracts

Nothing on this website constitutes an offer by Royal Mail to sell or purchase any goods or services. Where you post in Equipment to Royal Mail, this shall constitute an offer by you to sell the Equipment to Royal Mail. No contract will be formed until Royal Mail accepts your offer by Royal Mail either making a payment to you within the time frame set out under the 'Payments' section above, or contacting you to acknowledge receipt of your Equipment together with a change in the purchase price (if it is determined by Royal Mail that a percentage of the full value of the Equipment is due to you after the Equipment has been tested and validated).

Links to this website

You may not create a link to any page of this website without Royal Mail's prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Royal Mail does not monitor or review the content of other parties' websites that are linked from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by Royal Mail. Royal Mail is not the publisher of such opinions or material.

Availability

Unless otherwise stated, the products and services featured on this website are only available within the United Kingdom, or in relation to postings from the United Kingdom.

Duration

Royal Mail reserves the right to stop or extend the offer, or to change these conditions at any time.

General

These terms and conditions are governed by the laws of England and Wales. All disputes arising out of your access to this website are subject to the exclusive jurisdiction of the English and Welsh courts. If any of these terms or conditions is deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above) then the invalid or unenforceable provision will be severed from these terms and conditions and the remaining provisions will continue to apply.

Royal Mail Group Ltd is a company registered in England and Wales, number
4138203, registered office 100 Victoria Embankment, London EC4Y 0HQ.

Post Office Limited is a company registered in England and Wales, number 2154540, registered office 80-86 Old Street, London EC1V 9NN

Parcelforce Worldwide is a trading name of Royal Mail Group Ltd. Parcelforce Worldwide's principal office is Solaris Court Davy Avenue, Knowhill, Milton Keynes MK5 8PP
Royal Mail Group VAT registration number: GB243170002.