How long do I have to take advantage of Simply Drop™?

The date may be changed by Royal Mail at any time if we decide to stop or extend the Simply Drop™ program.

The Simply Drop™ program applies to Technology/Equipment (meaning mobile phones, MP3 players and/or digital cameras), Digital camera accessories (meaning battery chargers and any other Equipment Accessories) and household inkjet cartridges.

What makes Simply Drop™ different from other phone recyclers?

Simply Drop™ is different from other phone recyclers because beyond mobile phones, Simply Drop™ also accepts selected digital cameras, MP3 players and inkjet cartridges.

What can I recycle?

We accept selected:

• Mobile phones
• Digital cameras (and all Accessories)
• MP3 players

And any household inkjet cartridges

We offer payment for selected Equipment whether or not the items are working, but we cannot offer payment for:

• Equipment, makes and models not listed on this website
• Mobile phones not registered in the UK or Europe
• Cordless phones
• Equipment that is damaged beyond standard wear and tear (smashed device, broken screen, etc.) or incomplete (missing cover, no battery). This makes them non-recyclable and non-refurbishable
• Laser printer cartridges
• Equipment that is blocked, or registered as lost or stolen
• Equipment that are of a "prohibited" make or model

For full details of what Equipment we can and cannot accept, as well as details on what constitutes a "prohibited" make or model, please see our Terms and Conditions.

What if my Equipment , make or model is not listed?

If you do not know the model of your mobile phone you can usually find it printed underneath the battery.

For mobile phones that are not listed please contact us at query@simplydrop.co.uk. In your email please include the make, model, condition and IMEI number and we will send you a reply stating whether we are able to offer you any cash for your phone (you can find the IMEI number by typing *#06# on your mobile phone keypad).

For other equipment not listed we are unfortunately unable to accept all other types of equipment, makes and models or types not listed on this website. However, please still send us your Equipment and any proceeds will go towards charity and/or will be recycled for the good of the planet. For full details on payments to charities, please see the "Charities" section below.

Can I recycle my charger and accessories?

We accept all accessories for digital cameras only although you will not receive compensation for them nor do they increase the value of your Equipment.

How do we determine Equipment value?

Technology has a value depending upon how it's reused. Some Equipment can be refurbished and resold in the UK or in other countries. Others are dismantled and major components (such as screens, hard drives, processors) are used in new products. The payment offered to you is driven by the value of your Equipment in the refurbishing / recycling market.

To receive the full value of your Equipment , certain conditions must be satisfied. For full details, see our Terms and Conditions. If your Equipment does not meet all of the conditions, but is worth a percentage of the full value, we will adjust the payment price, notify you of the price via e-mail and process your adjusted payment amount. Please note that once you have sent in or dropped off your Equipment , the items cannot be returned.

What happens to my Equipment after I recycle it?

If an item of Equipment or it’s components cannot be reused it will be fully recycled to extract raw materials (such as copper and lead) for reuse. Remaining materials that cannot be recycled will be safely disposed of and will not end up in landfill.

Household inkjet cartridges are recycled wherever possible. They can be remanufactured up to two or three times each. No part of the inkjet cartridge ends up in landfill.

Using your envelopes

Simply Drop™ envelopes are designed to fit simply into a pillar box, and therefore are large enough for four items of Equipment to fit comfortably together. So, the maximum number of Equipment items per prepaid envelope is up to four (4) and as many inkjet cartridges as you can fit.

Please follow the posting instructions on the confirmation e-mail message you will get receive when you submit your details on this website. The most important of these steps is to ensure you fill in the unique reference number on the envelope, which enables us to track your Equipment and any payments due to you.

Are Simply Drop™ prepaid envelopes environmentally friendly?

Very. Simply Drop™ pre-paid envelopes are made from naturally oxy-degradable polythene. Oxy-degradable means they degrade and disappear in a short period of time, leaving no fragments, no methane, no harmful residues, and therefore no lasting impact upon the environment. More envelope details. Additionally, Simply Drop™ uses the existing Royal Mail distribution network to move recycled devices and contributes only a negligible amount of CO² to the environment.

Every year, over 1.1 billion printer cartridges are sold around the world with half of these ending up in landfills. Many household inkjet cartridges can be remanufactured up to three times each resulting in fewer going directly to landfill.

You may send in your used household inkjet cartridges via a prepaid envelope, either separately or together with your Equipment. Order additional Simply Drop™ prepaid envelopes. We strongly recommend that you properly and safely pack your household inkjet cartridges separately from your Equipment before sending them in order to minimise the risk of damage or ink leakage.

There is no need to register and obtain a unique reference number before sending in household inkjet cartridges. No payment will be made for household inkjet cartridges.

To minimise the risk of damage and help ensure that you get paid the highest value possible for your Equipment, we strongly recommend that you separately, properly and safely pack your devices before sending them in.

You may send in your used household inkjet cartridges either separately or together with your Equipment. We strongly recommend that you properly and safely pack your household inkjet cartridges separately from your Equipment before sending them in order to minimise the risk of damage or ink leakage.

We don't charge for postage, handling or any transaction fees, but if your device(s) are of value, we recommend you take the extra step of paying to track and insure your package using Special Delivery guaranteed service, available at all Post Offices®.

What is a PayPal account and how do I get one?

PayPal is the easiest and quickest method to receive your money directly to your debit or credit card. For more details on a PayPal account, including how to create one, follow the PayPal instructions here

What are the other payment options?

We offer two other convenient options for payment:

• Receive a text message on your (functioning) mobile phone confirming your order. Simply bring your phone to any Post Office® and show the clerk the message to receive a cash payment. You will be required to show photo ID and current proof of address.
• Receive a Postal Order via post that you can cash like a cheque that you can cash at a bank or at your local Post Office®.

You will need to have a valid UK address in order to get paid.

When will I receive my payment(s)?

Where possible we will endeavour to make all payments to the following timescales:

• PayPal payments will be made 7 working days of receipt of the Equipment by Royal Mail.
• SMS / text codes will be sent to you for redemption 7 working days of receipt of the Equipment by Royal Mail.
• Postal Order payments will be posted within 7 working days of receipt of the Equipment by Royal Mail. Postal Order payments will be sent via 2nd class Royal Mail post.

At busy times we cannot guarantee payment within the periods set out above, and we will endeavour to make all relevant payments within 14 days of receipt of the Equipment by Royal Mail.

What are your Terms & Conditions?

Read our Terms & Conditions.

Which charities can I donate to?

If you send in your Equipment via a prepaid envelope with a unique reference number, you can choose to donate the total value of your Equipment to one of the following five charities when selecting your 'Payment Option'.

• Barnardo's (registered charity numbers 216250 and SC037605)
• World Wildlife Fund (registered charity numbers 1081247 and SC039593)
• Alzheimer's Society (registered charity numbers 296645 and 2115499)
• Great Ormond Street Hospital (registered charity number 235825)
• Cancer Research UK (registered charity number 1089464)

That charity will then receive the full value of each qualifying Equipment as set out on this website once Royal Mail has determined the condition of the Equipment . The value of payment for the Equipment paid to the charity of your choice will be dependent on the condition of the Equipment.

If you post in your Equipment without a unique reference number,Royal Mail will donate an amount of £5 for each qualifying Equipment to Royal Mail's charity partner, Barnardo's.

For a Equipment to qualify it must:

• Be a make and model listed on the website;
• Not be damaged beyond normal wear & tear; and
• Have a value of at least £5 on the website

What happens if I lose my unique reference number? Please contact query@simplydrop.co.uk and provide us with your name, postal address and e-mail address. We will endeavour to locate your unique reference number for you.

How do I remove personal information from my Equipment before sending?

Very important: Before dropping anything into an envelope, please remove and/or delete all personal data. This includes personal information, contacts, images, videos, music files, text messages and emails . Once you have sent your Equipment, under no circumstances will we be able to return Equipment or data. Any SIM cards, memory cards and personal data sent or handed in with your Equipment will be destroyed during the handling process and therefore cannot be returned

Help with how to remove your personal information from many phone models.

What happens if Royal Mail receives stolen Equipment?

We require all users recycling Equipment to provide us with their name, address, and contact information.

Once we receive the Equipment, we check each item in the appropriate national database to identify if any have been stolen or are evidence of a crime. If so, the registered user's information is handed over to law enforcement.

Our processes have been screened and approved by the Met Police National Mobile Phone Crime Unit.

What happens after I send my device?

We will email you confirmation of receipt within 7 working days of receiving your device(s). If you do not receive an email, visit the Help & Feedback section of the website, or contact us at query@simplydrop.co.uk and include your full name, address and unique reference number.

Can I track the progress of my device?

Yes – To find out the current status of the electronic items you have sent to us, please follow the "Track your items" link on the homepage and then add your Unique Reference Number (URN) where required.

• Dealers and stockists are excluded from this offer. Registered charities are NOT excluded from this offer.
• All Equipment, accessories and household inkjet cartridges handed or sent in to Royal Mail must be done with the permission of their legal owner(s). Royal Mail may, at its sole discretion, ask you for appropriate documents to evidence ownership.
• Equipment that is suspected or reported stolen may be referred to the appropriate authorities for further investigation, along with the name and contact details of the Customer. No customer payment will be made if the Equipment IMEI (serial number) is inaccessible, or appears on any of the Stolen/Blocked Asset registers.
• Royal Mail have the ultimate right to refuse payment for any Equipment(s).