Frequently Asked Questions

Have you received my device?

From the day you sent of your device until the device is processed it usually

takes 4-6 working days. As soon as the device is processed and the order is

updated you will receive an email with further information.

[to the top]

What is the status of my order?

If your device is received, it usually takes 2-4 working days to process the

device, before the payment is issued. You will receive an email regarding further

information as soon as the order is updatet. If we still haven’t received your

device, you can track your parcel if it is sent with insurance/track & trace.

[to the top]

When will I receive my payment?

When your order is processed, you will receive an email with the update. From

this point it usually takes 1-3 working days before your payment is on your

account. If you have choosen postal order as your payment solution, it can take

up to 4-5 working days to arrive.

[to the top]

Which Phones do you buy?

You can see all the models listed on the site – these are devices we can offer

payment for, if they full fill the requirements and standards.

Models which are not listed are usually devices we can not offer any value for.

[to the top]

Do you return my phone?

If there is a mismatch in the order – and we are not able to offer the amount listed

on the order registered, we can offer to return the device. Therefore it is really

important, that the device is registered correctly compared to the condition it is in,

so we can avoid the mismatch.

[to the top]

How can I find my IMEI number?

If you don't know the model of your device you can usually find the answer on the battery. Furthermore you should be able to find the model by using the IMEI number and look it up in: http://imei-number.com/imei-lookup/ 

You can find the IMEI number when typing *#06# on your phone. 

[to the top]

Other

  • Dealers and stockists are excluded from this offer. Registered charities are NOT excluded from this offer.
  • All Equipment, accessories and household inkjet cartridges handed or sent in to Simplydrop must be done with the permission of their legal owner(s). Simplydrop may, at its sole discretion, ask you for appropriate documents to evidence ownership.
  • Equipment that is suspected or reported stolen may be referred to the appropriate authorities for further investigation, along with the name and contact details of the Customer. No customer payment will be made if the Equipment IMEI (serial number) is inaccessible, or appears on any of the Stolen/Blocked Asset registers.
  • Simplydrop have the ultimate right to refuse payment for any Equipment(s).
  • [to the top]

    What happens after I send my device?

    We will email you confirmation of receipt within 7 working days of receiving your device(s). If you do not receive an email, visit the Help & Feedback section of the website, or contact us at support@simplydrop.co.uk and include your full name, address and sales reference number.

    Can I track the progress of my device?

    Yes – To find out the current status of the electronic items you have sent to us, please follow the "Track your items" link on the homepage and then add your Sales Reference Number (SRN) where required.

    [to the top]

    What happens if Simplydrop receives stolen Equipment?

    We require all users recycling Equipment to provide us with their name, address, and contact information.

    Once we receive the Equipment, we check each item in the appropriate national database to identify if any have been stolen or are evidence of a crime. If so, the registered user's information is handed over to law enforcement.

    Our processes have been screened and approved by the Met Police National Mobile Phone Crime Unit.

    [to the top]

    How do I remove personal information from my Equipment before sending?

    Very important: Before dropping anything into an envelope, please remove and/or delete all personal data. This includes personal information, contacts, images, videos, music files, text messages and emails . Once you have sent your Equipment, under no circumstances will we be able to return Equipment or data. Any SIM cards, memory cards and personal data sent or handed in with your Equipment will be destroyed during the handling process and therefore cannot be returned

    [to the top]

    Lost Sales Reference Number (SRN)

    What happens if I lose my sales reference number? Please contact support@simplydrop.co.uk and provide us with your name, postal address and e-mail address. We will endeavour to locate your sales reference number for you.

    [to the top]

    What are your Terms & Conditions?

    Read our Terms & Conditions.

    [to the top]

    What are the other payment options?

    Simply Drop offer payment by BACS transfer.

    BACS payments will be in your account up to 48 hours after we accept your order. If you choose BACS it is the responsibility of the customer to enter the correct account number and sort code. We use software to verify these account details, but Simply Drop cannot take responsibility for account and sort codes that are input incorrectly. Please note that BACS payments cannot be reissued under any circumstances.

    [to the top]

    Packaging

    To minimise the risk of damage and help ensure that you get paid the highest value possible for your Equipment, we strongly recommend that you separately, properly and safely pack your devices before sending them in.

    You may send in your used household inkjet cartridges either separately or together with your Equipment. We strongly recommend that you properly and safely pack your household inkjet cartridges separately from your Equipment before sending them in order to minimise the risk of damage or ink leakage.

    We don't charge for postage, handling or any transaction fees, but if your device(s) are of value, we recommend you take the extra step of paying to track and insure your package using Special Delivery guaranteed service, available at all Post Offices®.

    [to the top]

    Using your Freepost label

    Cut out the label at the bottom of the order summary sheet, which you received pr. e-mail. Affix it securely to the front of your envelope. We would suggest taping it around all four sides.

    Please note

    Postage is FREE using the Freepost label or number, although we recommend Special Delivery for more valuable items and that you always get a certificate of posting.

    [to the top]

    How do we determine Equipment value?

    Technology has a value depending upon how it's reused. Some Equipment can be refurbished and resold in the UK or in other countries. Others are dismantled and major components (such as screens, hard drives, processors) are used in new products. The payment offered to you is driven by the value of your Equipment in the refurbishing / recycling market.

    To receive the full value of your Equipment , certain conditions must be satisfied. For full details, see our Terms and Conditions. If your Equipment does not meet all of the conditions, but is worth a percentage of the full value, we will adjust the payment price, notify you of the price via e-mail and process your adjusted payment amount. Please note that once you have sent in or dropped off your Equipment , the items cannot be returned.

    [to the top]

    Can I recycle my charger and accessories?

    Please notice we do not offer any extra value for accessories - and we do not return headphones, charger, SIM-cards etc. 

    We accept all accessories for digital cameras only, although you will not receive compensation for them nor do they increase the value of your Equipment.

    However, you must send any battery or stylus (if applicable) with your device(s).

    [to the top]

    What if my Equipment , make or model is not listed?

    If you do not know the model of your mobile phone you can usually find it printed underneath the battery.

    For mobile phones that are not listed please contact us at support@simplydrop.co.uk. In your email please include the make, model, condition and IMEI number and we will send you a reply stating whether we are able to offer you any cash for your phone (you can find the IMEI number by typing *#06# on your mobile phone keypad).

    For other equipment not listed we are unfortunately unable to accept all other types of equipment, makes and models or types not listed on this website. However, please still send us your Equipment and any proceeds will go towards charity and/or will be recycled for the good of the planet. 

    [to the top]

    What can I recycle?

    We accept selected:

  • Mobile phones
  • Digital cameras (and all Accessories)
  • MP3 players
  • And any household inkjet cartridges

    We offer payment for selected Equipment whether or not the items are working, but we cannot offer payment for:

  • Equipment, makes and models not listed on this website
  • Mobile phones not registered in the UK or Europe
  • Cordless phones
  • Equipment that is damaged beyond standard wear and tear (smashed device, broken screen, etc.) or incomplete (missing cover, no battery). This makes them non-recyclable and non-refurbishable
  • Laser printer cartridges
  • Equipment that is blocked, or registered as lost or stolen
  • Equipment that are of a "prohibited" make or model
  •  

    For full details of what Equipment we can and cannot accept, as well as details on what constitutes a "prohibited" make or model, please see our Terms and Conditions.

    [to the top]

    What makes Simply Drop™ different from other phone recyclers?

    Simply Drop™ is different from other phone recyclers because beyond mobile phones, Simply Drop™ also accepts selected MP3 players and inkjet cartridges.

    [to the top]

    How long do I have to take advantage of Simply Drop™?

    The date may be changed by CMR Ltd. at any time if we decide to stop or extend the Simply Drop™ program.

    The Simply Drop™ program applies to Technology/Equipment (meaning mobile phones, MP3 players and/or digital cameras), Digital camera accessories (meaning battery chargers and any other Equipment Accessories) and household inkjet cartridges.

    [to the top]