Is your device working as it should?

Your device is working if the following is the case:

• Device powers on
• All buttons work and touchscreen is responding as it should
• Screen shows images correctly
• All parts are genuine
• All functions are working as they should.

Note: We do not pay anything for jailbroken devices.

Is your phone operator/SIM locked?

If your phone is SIM-locked you will not be able to use it on operator networks, other than the one you are using. If you are in doubt, this is easily tested by putting in a SIM-card from another operator, to see if you are able to get reception. If you can’t, then you should choose "no".

Note: We do not pay anything for jailbroken devices, or devices locked to any network outside the UK.

Will you include the original charger?

Your charger and cable are in working condition and are original products created by the device manufacturer.

Will you include your original earphones/headset?

Your headset must be in working condition and the remote buttons must all work. The headset must be an original product created by the device manufacturer.

Are you using the original battery?

The device battery must be created by the device manufacturer. It is fully functional and in good shape.

How is the cosmetic state of your device?

• As new: Your device is in perfect cosmetic condition. It shows no or very minimal signs of previous use.
• Good: Your device is in excellent state and shows only very few signs of gentle wear from normal usage, such as very minor marks and scuffs.
• Average/poor: The device has few obvious signs of usage, like scratches on the screen or the backside of the device. All caused from normal use of the device. This does not affect the functionality and is purely cosmetic.

A way to rate the cosmetic state of your device could be to imagine yourself as the next buyer of the product. What would you think of the device if you bought it in the state it is today?

The device has not been engraved

You have the original box

You have all cables that came with the phone